Updated July 20 with confirmation from Microsoft about the root cause, and how security updates will be handled on affected PCs.

Owners of some Windows 10 laptops and tablets are crashing into a worrying roadblock when they try to install the Windows 10 Creators Update. Windows Update initially says the notebooks are compatible with the upgrade, but fails to install it after downloading the setup files, instead displaying the following message: “Windows 10 is no longer supported on this PC. Uninstall this app now because it isn’t compatible with Windows 10.”

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